Have Questions?

What to expect

  • Please add in the booking process or let us know all necessary instructions for keys, alarms, door codes and pets before the day the cleaning tech comes to your home. Also discuss in advance any special cleaning requests you have that may be particular to you or your homes needs. This way, our cleaners can come prepared and there are no misunderstandings about cost or the length of the visit.

    Pick up clutter. The cleaning service is there to clean, not organize unruly paperwork, toys, dishes or other clutter. If you get these things in order before the cleaning tech arrives, you are saving them time and allowing them to better get down to business.

  • We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. (i.e. travel crate or kennel). You can leave detailed pet instructions during the online scheduling process.

  • If the residency is excessively dirty and would not be able to be completed by our cleaners in a reasonable amount of time a $100 charge will be applied to the service charge. This will be discussed at the start of your scheduled service.

  • Polished Home Denver does not offer any kind of clutter clean up.

    What is Clutter?

    Clutter is a mass of trash, items, nick-nacks, or personal items on the countertops or floors of your home. Clutter significantly inhibits our ability to perform our tasks and stay on schedule.

    It is crucial that you pick up clutter from the rooms you want us to clean before we show up!

    We are there to do our job at the highest standard that we can. There are many reasons we don’t clean around excessive clutter. It is easy for cleaning techs to miss areas; there is a significantly higher chance of us breaking something or misplacing your things; it usually takes two to three times longer for us to do our job which affects customers scheduled after your home.

Trust & Safety

  • 100% Happiness Guaranteed! If you’re unhappy with your cleaning for any reason, simply let us know in the next 24 hours and we’ll re-clean for free!

  • That’s okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when your cleaner leaves.

  • You do not have to be home for your clean as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.

  • If you’re happy with the cleaner you had, we’re happy to send them to all of your appointments. You just have to contact us to let us know and we’ll make it happen!

  • Yes, Polished Home Denver is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours.

    Your trust is one of our highest priorities, and we apologize for any incidents. Contact us and submit the details of the issue to our team. Please be sure to include a detailed description of what happened.

    We’ll review the information you provide and get back with you shortly. At that time we may request that you submit a formal claim request, including photographs and proof of ownership. Please not, we request that any damaged or missing item clamed be reported within 48 hours of the service’s completion.

  • Yes! We at Polished Home Denver LOVE pets and all of our maids are trained to correctly deal with your furry family member.

  • Absolutely. All Polished Home Denver cleaners and maids are highly trained, background and referenced checked, as well as insured and bonded.

Cleaning Supplies

  • We bring all required products to give your home a great clean including vacuums, mops, cleaning agents, and other tools.

  • Our cleaners bring all supplies to clean your house.

  • We are a 100% green cleaning business. our service is provided using only Eco-friendly cleaning products without an additional charge.