Cancellation Policy

Schedule & Booking Changes

Schedule changes outside the 48-hour window can be made from your confirmation email or reminder email or by calling 720-382-3626. Rescheduling may not be made with the team that cleans your home. This helps avoid compromising to unavailable times since the team does not have full access to the company schedule system.

Cancellations and/or Reschedules

Because we reserve a time especially for you we ask that you make any scheduling changes at least 48 hours before your scheduled service appointment. Cancellations made within the 48 hour window will be charged 50% of the total service amount. Please make any schedule changes 48 hours before your upcoming service to avoid incurring a cancellation fee of 50% of the total service amount. We appreciate your understanding.

We charge this fee as a means to compensate our cleaning staff for the last minute cancellation. Rescheduling an appointment within 48 hours also constitutes a cancellation.

Why do we have this policy? This policy reimburses cleaning team members for blocking off their schedule for you. When you book with them they do not accept other work during that time. If we had no cancellation fee, they would lose the income during that period. There are no penalties or fees for canceling your service outside of the 48-hour window.

Lock-Outs

A 50% of your total service amount fee will be assessed in the event that our teams arrive and are unable to access the premises.